Customer 

The client is a services company in the United States providing project-driven solutions to domestic and international customers. After successfully implementing NetSuite ERP, the leadership realized the platform’s full potential was not being utilized. User adoption remained low and several processes still relied on manual work. 

Challenge 

• Limited Efficiency: Critical workflows such as project billing and real-time reporting were not fully optimized after the initial go-live. 

• Low User Adoption: Many employees found the system complex and reverted to old manual processes. 

• Performance Bottlenecks: Growing data volume slowed dashboard load times and reporting. 

• Missed Upgrades: New NetSuite features and releases were not implemented, leaving potential ROI untapped. 

(Image Suggestion: Flat-style illustration showing system slowdowns, confused users, and manual paperwork.) 

Solution 

Continuous Managed Services 

A dedicated NetSuite Managed Services team performed regular system health checks and fine-tuned database indexing and caching, improving dashboard load times by 40%. 

Targeted User Training 

Role-specific training sessions and quick-reference guides empowered employees to leverage NetSuite’s advanced features, boosting adoption. 

Process Optimization 

Custom workflows automated project billing, time tracking, and reporting. Manual data entry dropped significantly. 

Leveraging New Features 

The team enabled the latest NetSuite releases, including AI-driven reporting and advanced analytics, giving management real-time insights for faster decision-making. 

(Image Suggestion: Flat-style illustration of a team training session, optimized dashboards, and managed services specialists working together.) 

Results 

• 40% Faster System Performance through database and dashboard optimization 

• 60% Increase in User Adoption due to targeted training and intuitive workflows 

• 70% Reduction in Manual Tasks, freeing staff for higher-value work 

• Future-Ready Support Model to seamlessly incorporate upcoming NetSuite updates 

🚀 Is your NetSuite system running at its full potential? 
Our NetSuite Managed Services team delivers continuous optimization, proactive support, and improved user adoption. Contact us today to maximize the ROI of your NetSuite investment.